Terms of use

1. Disclaimer

This website is provided to you free of charge, without any warranties or guarantees unless specifically stated. The information contained in this website is intended for general information purposes only and such information is not intended to be, nor should it be, relied upon as constituting professional advice. You should consult a qualified medical doctor in relation to medical product information.

Except as expressly provided for on this website, Pfizer is not responsible for the content or use of any web pages or any messages sent or received by you. Neither Pfizer nor any of its subsidiaries or affiliated companies owe any liability to you in relation to damages incurred using this website.

Pfizer reserves the right at any time and without notice to enhance, modify, alter, suspend or permanently discontinue all or any part of this website and to restrict or prohibit access to it.

2. Copyright

All copyright, trademarks, and other intellectual property rights used as part of this website are vested in Pfizer, and /or our licensors. You are permitted to print out or download information and content from this website for your own personal and non-commercial use only, and you may not modify, reproduce, store in a retrieval system, transmit, post, publicly display, perform, distribute or deliver in whole or in part, in any form, or by any means any information downloaded by you from this website for any other purposes. You acquire no rights in the website other than the limited right to use the website in accordance with these terms. You may not offer for sale or sell or distribute over any medium, any part of this website or its content. You may not make any part of the website available as part of another website, whether by hyperlink framing on the Internet or otherwise unless you have been authorized to do so in writing by Pfizer.

3. Use of The Website

You shall not use this website for any illegal purposes and in particular agree that you shall not send, use, copy, post or allow any posting which is defamatory, obscene or indecent under the relevant laws of the Hong Kong Special Administration Region, or which is abusive, indecent or in breach of the privacy of any person. You agree not to send any unsolicited promotional or advertising material, spam or similar materials or any volume messages which may interfere with the operation of this website or with the enjoyment of this website by other visitors.

You hereby agree to indemnify Pfizer against any costs, claims, losses and damages (including legal fees) incurred by or awarded against Pfizer as a result of your misuse of this website or your breach of these terms. Any violation of the terms will subject you to civil liability or even criminal liability including but not limited to compensating Pfizer for any damages to its reputation and losses arising from any governmental action. If you are in breach of these terms or of Pfizer's privacy statement, Pfizer reserves its option to suspend or block your access to this website and refuse to provide you with any further access to it.

4. No Marketing or Advertisement

No information in this website is provided for the purposes of medicine marketing nor shall information in this website be construed as constituting a medicine advertisement.

No information in this website should be intended as and be construed as medical advice. You should always consult your doctors for medical advice.

5. Links to Third Party Sites

While this website may provide links to external websites, Pfizer has no control over the external websites. Links are provided for convenience only and no endorsement of any party, products or services is expressed or implied. Pfizer will not be held responsible for the accuracy or reliability of any content, or the security of any activity carried out on the external websites. Your use of any external site is at your sole risk.

6. Drug Safety and Reporting Adverse Events

Patient safety is of paramount importance throughout the life cycle of a medicine, and pharmaceutical companies have ethical and regulatory responsibilities to monitor the safety of the medicines they sell for as long as they are used by patients anywhere in the world.

Patients should always consult their doctors for medical advice for any adverse event. The Drug Safety Unit at Pfizer addresses product experience reports including adverse events and medical device complaints. If you have any experience pertinent to the above, please contact us as soon as possible.

7. Amendments

These terms may be amended by Pfizer from time to time.

8. Target User

The materials on this website are directed solely at users from Hong Kong.

9. Jurisdiction

These terms and conditions and the content of this website are governed by the laws of Hong Kong.

1. Your Personal Information

We respect the privacy rights of users of this website. No personal information is required to access this website but where personal information is required to be submitted for certain purposes stated in this website, you agree and are required to enter true and accurate information.

All personal data collected by us on this website shall be treated in accordance with this Privacy Statement.

In this website, we may collect and store information from you that you voluntarily choose to give us on our website. In these instances, we will inform you the purposes of collecting the personal information and we shall obtain you consent before collecting the information from you.

2. Our use of Personal Information Collected

You may be requested to provide personal information to access features or services provided by this website. Under these circumstances, we will clearly disclose the class of information to be collected, the purposes of the collection and the way the information collected will be used. Your personal information will be kept confidential. We do not sell, trade, or rent your personal information to others. However, to fulfill the purposes of the collection and for providing relevant service and product (such as special offer, after-sale service, survey, research, direct selling, marketing, public relation, promotion), we will collect, use, store and process the personal information in or outside the territory of Hong Kong and we may send this information to service providers, promotional campaign partners and research organizations assisting us to process the information, which abide by the terms and conditions of this Privacy Statement and confidentiality obligations.

In addition, we may conduct research on user demographics, interests, and behaviors based upon information provided to us during use of our Website, we may combine your information with information collected from other users to produce anonymous, aggregated and statistical information. Aggregated and statistical data does not include personally identifiable information. We may also share this anonymous aggregated or statistical information, with partners or other third parties.

Any questions, comments, suggestions or information other than personal data sent to us will be considered voluntarily provided to Pfizer on a non-confidential and non-proprietary basis.

3. "Opt-out" Mechanism

Whenever you are requested to provide personal information to register for membership, email distribution or other services, an "opt-out" mechanism would be provided with the option for you to choose not to receive additional product, service, marketing information and promotional materials from us.

4. Security and Rights of Access

We will take reasonable precautions to prevent the loss, misuse or alteration of information you give us. Any agents, business partners, contractors, institutions, suppliers and affiliated companies of Pfizer which have access to personal information collected by us are required to keep the information confidential. However, we may disclose such information when the disclosure is required by law, regulations or government order, or when the disclosure is necessary for any misuse of this website or breach of the terms of use of this website by you.

You have the right to have access to your personal data held by us and to request correction of any of your personal data we hold. We reserve the right to charge a reasonable fee for the processing of any data access and/or data correction request.

Access or correction requests can be made by contacting us by mail to Pfizer Corporation Hong Kong Limited, 21/F, Kerry Centre, 683 King's Road, North Point, Hong Kong.

5. Internet Protocol Address

In order to improve our services to website users, we may record your visit by noting your Internet Protocol (IP) address. From this, we are able to gather statistics on website use and the interests of our users. However, your IP address does not allow you to be personally identified by us.

6. Changes to this Privacy Statement

This privacy statement may be revised periodically. Pfizer Corporation Hong Kong Limited reserves the right to change this statement, without prior notification. We are committed to post changes on this page so that you are informed of the types of information we collect, the way we use it, and the circumstances it would be disclosed. Any changes made to this privacy statement are deemed effective immediately upon posting on the website and continuous usage of the website shall be deemed acceptance of such changes. We recommend that you visit the Privacy Statement page whenever you visit this website for the latest version of the statement.

7. Contact Us

This website and its content are under the control of Pfizer Corporation Hong Kong Limited. If you have questions about our Privacy Policy or our information collection, use and disclosure practices, you may contact us at:

Pfizer Corporation Hong Kong Limited, 21/F, Kerry Centre, 683 King's Road, North Point, Hong Kong.

When you contact us, please note the details of the website or other online resource to which you are inquiring, as well as the nature of the information about which you are inquiring. We will promptly reply to your requests, questions or concerns regarding our use of your personal information. Except where required by law, Pfizer Corporation Hong Kong Limited may not reply to questions or comments regarding topics unrelated to this statement or our privacy practices.

In the event of discrepancy or inconsistency between this English version of the privacy and the Chinese version, the English version shall prevail.

This information is intended only for Hong Kong Special Administrative Region residents.

This statement was last modified on on 8 July 2022.

Drug Safety

How to report adverse events of Pfizer products?
Patient safety is of paramount importance throughout the life cycle of a medicine - and pharmaceutical companies have ethical and regulatory responsibilities to monitor the safety of the products they sell for as long as they are used by consumers anywhere in the world. The Drug Safety Unit at Pfizer Corporation Hong Kong Ltd address product experience reports including adverse events. If you have any experience pertinent to the above, please contact us at +852 28119711 as soon as possible.

Medical Information Contacts

Our colleagues at Medical Information are glad to help you understand more about our products. If you have any medical information-related questions (other than pricing, ordering, purchasing), please e-mail our Medical Information Services.
Email: [email protected]

General enquiry

Address: 21/F, Kerry Centre, 683 King's Road, Quarry Bay, Hong Kong
Tel: (852) 2811 9711
Fax: (852) 2579 0599
Website: www.pfizer.com.hk